Wireless Carriers Achieve Record High Satisfaction with Business Customers During Pandemic, but Challenges Loom on the Horizon, J.D. Power Finds

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J.D. Power 2020 U.S. Business Wireless Satisfaction Study (Graphic: Business Wire)

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J.D. Power 2020 U.S. Business Wireless Satisfaction Study (Graphic: Business Wire)

TROY, Mich.–(BUSINESS WIRE)–Oct 8, 2020–

In March of 2020, as virtually every aspect of routine business was disrupted by the COVID-19 pandemic, one critical piece of technology kept the world connected without interruption or slowdown: the mobile phone. Accordingly, business wireless customers have responded with the highest-ever customer satisfaction scores for wireless carriers in the J.D. Power 2020 U.S. Business Wireless Satisfaction Study, SM released today. However, as deferred billing that amassed under the Keep America Connected pledge comes due, some of these high scores may be compromised.

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J.D. Power 2020 U.S. Business Wireless Satisfaction Study (Graphic: Business Wire)

“Wireless has been a lifeline for business customers during the pandemic, and

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