How Small Business Owners Are Conquering Their New Reality

Entrepreneurs are a special breed, but 2020 has challenged them in ways no one could have imagined.

From supply chain interruptions to the sudden halt of foot traffic in retail stores, restaurants, and hotels, business owners have been forced to rethink their business models and discover new ways of engaging with customers, suppliers, and employees.

Despite these challenges, a new survey from Chase Ink reveals that many small business owners have successfully pivoted their business models to serve current customers and attract new ones. The survey of more than 1,000 small business owners, covering a wide range of industries, paints a picture of entrepreneurs finding new, creative ways to both market and sell their products and services, while maintaining and even growing their companies through turbulent times. 

E-commerce has been a driving force for this growth. In fact, 19 percent of the Chase Ink survey respondents reported they began selling

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