Without a doubt, businesses will look back on the year 2020 and the months and years that follow as a time of rapid and transformative change and uncertainty. The COVID-19 pandemic was indiscriminate of employment status, working practices, roles and hierarchies, upending the way we approach work, as well as employee expectations of their employers.
The changes businesses have had to make have impacted the way colleagues interact, forced managers to relinquish control, empowering their teams and individuals and caused businesses to find new ways of operating more efficiently and improving the employee experience.
One key difference between COVID-19 disruption and other forms of workplace disruption has been the replacement of physical interactions with virtual connectivity which, while useful, can be a breeding ground for miscommunication and isolation. Historically, employers may easily have taken for granted the closeness of their workforces and the ease of forming social bonds between colleagues.