“Communities have always turned to Yelp in reaction to current events at the local level. As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” Malik wrote.
But some people are concerned that the Yelp label could be misused and incorrectly ostracize businesses who may not deserve it.
“The problem with this is that people may use it to cancel businesses unjustifiably,” one Twitter user wrote in response to the news Friday.
Yelp said it has a system in place to try to prevent that from happening. The company’s user operations team already investigates and disables reviews or puts alerts on business pages if it finds that the business is seeing a huge uptick in reviews in response to news
Yelp will now warn customers that they’re looking at a “business accused of racist behavior”—just so long as it’s been racist enough to warrant a mention in the news.
The review platform announced in a blog post Thursday that it will place an alert on a business page when a business “gains public attention” such as a news article documenting “egregious, racist actions from a business owner or employee, such as using overtly racist language or symbols.” Previously, Yelp implemented a “Public Attention Alert” feature that informed visitors that a business may be at the center of a controversy involving racism, but that alert didn’t specify whether the business was the source of the bigoted behavior or the target.
“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about
Yelp announced in a blog post yesterday that it would begin flagging businesses that have been accused of racially charged behavior on the app. Consumer alerts are already placed on businesses that see an influx of reviews based on news coverage or social media rather than first hand experience, and the new alert will specify when the allegations are related to racist behavior.
“At Yelp, we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero tolerance policy to racism. We know these values are important to our users and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support,” the brand said in the site blog post.
In order to flag these situations while also maintaining the integrity of the app, businesses that are associated with someone who has been
Yelp’s new Business Accused of Racist Behavior Alert is an extension of its Public Attention Alert.
The consumer review platform Yelp has added a new feature that allows users to flag businesses accused of racism.
Noorie Malik, the company’s vice president of user operations, released a statement Thursday on the site’s blog detailing the new initiative. “At Yelp,” she said, “we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero-tolerance policy to racism.”
“We know these values are important to our users,” Malik noted, “and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support.”
Her statement goes on to reference the police protests this summer that
As a means to help consumers track and avoid establishments that have a history of racism, restaurant and business-reviewing site Yelp is implementing a new feature that will place a Consumer Alert label on business pages that have reviews of “overtly racist actions.”
Announced on Thursday, the company stated that its team has noticed an uptick in users who wanted to find and support Black-owned businesses in the aftermath of the police death of George Floyd.
Yelp partnered with multiple organizations, such as My Black Receipt, to amplify Black-owned businesses on its website, and soon noticed more and more reviews posted surrounding certain businesses with multiple reviews of racist behavior.
Yesterday, Yelp announced a new initiative that will see alerts placed on business listings when the businesses have been accused of racist behavior. The move comes after Yelp launched a number of initiatives over the summer that helped users find and support Black-owned businesses. In a continuation of that work, Yelp will now place a consumer alert on business pages where the businesses have reportedly engaged in racist behavior.
As you can see from the new consumer alert above, Yelp will warn users that a business has been accused of racist behavior, and while Yelp investigates the allegations, it will suspend the ability for users to post about the business on its listing.
To be clear, it doesn’t seem like anyone can simply accuse the business of racist behavior for the customer alert to be slapped on to its listing. As Yelp explains, accusations must be
Yelp, the local search and review site, said it would post alerts on the pages of businesses where customers or employees have reported incidents of racism, the latest attempt by a U.S. company to introduce a tougher response system to confront discrimination after the police killing of George Floyd in May.
The company, which offers a platform for users to rate places like restaurants, small businesses and popular tourist sites, said in a statement Thursday that it would use a “business accused of racist behavior” alert when there was “resounding evidence” that a business owner or employee had taken racist actions, including the use of racist slurs or symbols. This alert will always link to a news article from a “credible media outlet,” Yelp said, without elaborating on which news organizations they considered to be credible or how it defined “resounding evidence.”
Yelp’s announcement raised questions about how the company