Yelp flags restaurants accused of racism, raising concerns

Now Yelp, the platform that has more than 200 million crowdsourced reviews, announced Thursday that it will start flagging businesses that have been accused of racism, a new practice that some critics say could be abused by users.

In a blog post by Noorie Malik, the vice president of user operations, Yelp announced it will affix a “Business Accused of Racist Behavior” alert on accounts only when there is “resounding evidence of egregious, racist actions from a business owner or employee, such as using overtly racist slurs or symbols.” The alert will always be accompanied by a link to a news story from a credible media outlet, Malik wrote.

“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” Malik

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Yelp will begin flagging businesses with “racist behavior”

“Communities have always turned to Yelp in reaction to current events at the local level. As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” Malik wrote.

But some people are concerned that the Yelp label could be misused and incorrectly ostracize businesses who may not deserve it.

“The problem with this is that people may use it to cancel businesses unjustifiably,” one Twitter user wrote in response to the news Friday.

Yelp said it has a system in place to try to prevent that from happening. The company’s user operations team already investigates and disables reviews or puts alerts on business pages if it finds that the business is seeing a huge uptick in reviews in response to news

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Yelp Will Add Racist Behavior Tags to Business Pages

Illustration for article titled Yelp Will Now Advise Customers When a Business Is Racist Enough to Land in the News

Screenshot: Yelp

Yelp will now warn customers that they’re looking at a “business accused of racist behavior”—just so long as it’s been racist enough to warrant a mention in the news.

The review platform announced in a blog post Thursday that it will place an alert on a business page when a business “gains public attention” such as a news article documenting “egregious, racist actions from a business owner or employee, such as using overtly racist language or symbols.” Previously, Yelp implemented a “Public Attention Alert” feature that informed visitors that a business may be at the center of a controversy involving racism, but that alert didn’t specify whether the business was the source of the bigoted behavior or the target.

“As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about

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Yelp Is Going To Start Flagging Restaurants That Have Been Accused Of Racist Behavior On Its App

Photo credit: Yelp
Photo credit: Yelp

From Delish

Yelp announced in a blog post yesterday that it would begin flagging businesses that have been accused of racially charged behavior on the app. Consumer alerts are already placed on businesses that see an influx of reviews based on news coverage or social media rather than first hand experience, and the new alert will specify when the allegations are related to racist behavior.

“At Yelp, we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero tolerance policy to racism. We know these values are important to our users and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support,” the brand said in the site blog post.

In order to flag these situations while also maintaining the integrity of the app, businesses that are associated with someone who has been

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Yelp Will Alert Customers When a Business Is Accused of Racism

Yelp will now place an alert on company pages when that business has been accused of racism, as part of a new plan to combat the discrimination on the app.

Customers who use the business review website or app to look up a business will be shown a warning that says “Business accused of racist behavior.”

Yelp vice president of user operations Noorie Malik wrote in an Oct. 8 blog post that the company’s decision was motivated by a spike in reports of racist behavior from business owners following a wave of anti-racist activism spearheaded by the Black Lives Matter movement.

Also Read: TikTok Creators in Crisis: Is the Culture of the ‘Perfect App’ About to Disappear?

Earlier this year, Yelp introduced a public attention alert feature that warned users if a business’ page was receiving an unusual influx of traffic or negative reviews (an online technique known as review

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Yelp adds alert to notify racist behavior on business reviews

Yelp’s new Business Accused of Racist Behavior Alert is an extension of its Public Attention Alert.

The consumer review platform Yelp has added a new feature that allows users to flag businesses accused of racism.

Noorie Malik, the company’s vice president of user operations, released a statement Thursday on the site’s blog detailing the new initiative. “At Yelp,” she said, “we value diversity, inclusion and belonging, both internally and on our platform, which means we have a zero-tolerance policy to racism.”

The online consumer review platform Yelp has added a new feature alerts that allow its users to flag businesses accused of racism. (Photo by Spencer Platt/Getty Images)
The online consumer review platform Yelp has added a new feature alerts that allow its users to flag businesses accused of racism. (Photo by Spencer Platt/Getty Images)

“We know these values are important to our users,” Malik noted, “and now more than ever, consumers are increasingly conscious of the types of businesses they patronize and support.”

Her statement goes on to reference the police protests this summer that

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Yelp will start labeling businesses that are accused of ‘racist behavior’

As a means to help consumers track and avoid establishments that have a history of racism, restaurant and business-reviewing site Yelp is implementing a new feature that will place a Consumer Alert label on business pages that have reviews of “overtly racist actions.”

Announced on Thursday, the company stated that its team has noticed an uptick in users who wanted to find and support Black-owned businesses in the aftermath of the police death of George Floyd. 

Yelp partnered with multiple organizations, such as My Black Receipt, to amplify Black-owned businesses on its website, and soon noticed more and more reviews posted surrounding certain businesses with multiple reviews of racist behavior. 

 

 

The company works to control for the effect of what they

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Yelp Says It Will Mark Pages of Businesses Accused of Racist Conduct

Yelp, the local search and review site, said it would post alerts on the pages of businesses where customers or employees have reported incidents of racism, the latest attempt by a U.S. company to introduce a tougher response system to confront discrimination after the police killing of George Floyd in May.

The company, which offers a platform for users to rate places like restaurants, small businesses and popular tourist sites, said in a statement Thursday that it would use a “business accused of racist behavior” alert when there was “resounding evidence” that a business owner or employee had taken racist actions, including the use of racist slurs or symbols. This alert will always link to a news article from a “credible media outlet,” Yelp said, without elaborating on which news organizations they considered to be credible or how it defined “resounding evidence.”

Yelp’s announcement raised questions about how the company

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Yelp will now identify businesses accused of racism on its platform

Starting Thursday, Yelp will add an alert on the pages of businesses that have been accused of racist behavior, following several widely covered allegations of racism at U.S. restaurants in recent months.

The crowdsourced review platform is often the first place customers go to sound the alarm about discriminatory or racist behavior at businesses, discouraging other potential patrons from spending their money there.

“Communities have always turned to Yelp in reaction to current events at the local level. As the nation reckons with issues of systemic racism, we’ve seen in the last few months that there is a clear need to warn consumers about businesses associated with egregious, racially-charged actions to help people make more informed spending decisions,” said a Yelp blog post.

The new “Business Accused of Racist Behavior” alert, paired with a red icon, will appear at the top of the page for a business that has been

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